Privacy Policy

vice.coach ("we", "us", "vice.coach") operates the website vice.coach and provides digital coaching, guidance and account setup services for players of various online and mobile games. We are the controller of the personal data described in this policy.

For any privacy question, reach us via vice.coach/contact or the 24/7 in-app chat.

Depending on how you use vice.coach, we may process:

• Account data — email address, display name and password hash if you create an account.
• Order data — items purchased, price, currency, billing address, discount codes and order status.
• Payment data — handled by our payment partners (Stripe, PayPal). We receive confirmation and metadata (last four digits, card brand, country), never the full card number.
• Delivery data — any game account credentials, in-game ID or contact details you provide so we can fulfil your order.
• Communication data — messages you send us via chat, email or support forms.
• Technical & usage data — IP address, device and browser info, referrer, pages viewed and interactions, collected via cookies and similar technologies.
• Marketing preferences — whether you opted in to newsletters, push notifications or promotional messages.

We process personal data to:

• process orders, take payment and deliver the digital goods you buy;
• provide customer support and respond to your requests;
• run, secure and improve the website (analytics, fraud prevention, debugging);
• send transactional emails (order confirmation, delivery, refunds);
• send marketing messages when you opt in, and let you opt out at any time;
• comply with legal, tax and accounting obligations.

Legal bases (where GDPR or comparable laws apply): performance of a contract, legitimate interests (site security, fraud prevention, service improvement), consent (marketing, non-essential cookies) and legal obligation.

We do not sell your personal data. We share it only with service providers who help us run vice.coach, under written agreements and only to the extent necessary:

• Payment processors — Stripe, PayPal.
• Hosting & infrastructure — cloud hosting, CDN and database providers.
• Email delivery — transactional and marketing email providers.
• Push notifications — OneSignal, for opt-in web/app push.
• Analytics — aggregated traffic and conversion analytics.
• Authorities — where required by law, court order or to protect our rights.

We use strictly necessary cookies to run the site (session, cart, checkout, fraud prevention). With your consent, we also use analytics and marketing cookies to measure performance and personalise offers. You can withdraw consent at any time via your browser settings or our cookie controls.

Our providers may process data outside your country, including in the EU, UK and United States. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses and provider certifications.

We keep personal data only as long as needed for the purposes above and to meet legal obligations (typically up to 10 years for accounting records). Order and delivery credentials are deleted or anonymised once no longer required. Marketing data is kept until you opt out.

Depending on where you live, you may have the right to:

• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• request deletion ("right to be forgotten");
• restrict or object to certain processing;
• data portability;
• withdraw consent for marketing at any time;
• lodge a complaint with your local data-protection authority.

To exercise these rights, contact us via vice.coach/contact. We may need to verify your identity before acting on a request.

We use industry-standard measures — HTTPS, encrypted storage, hashed passwords, access controls and monitoring — to protect your data. No system is 100% secure; if you suspect an incident affecting your account, contact us immediately.

vice.coach is not directed at children under 16. We do not knowingly collect data from children under 16. If you believe a child has provided us with personal data, contact us and we will delete it.

We may update this Privacy Policy from time to time. The updated version applies from the date shown at the top of this page. Material changes will be highlighted on the site or notified by email where appropriate.

Questions or requests about your data? Reach us at vice.coach/contact or through the 24/7 in-app chat.